User Charter

User Charter for the Services Offered by the Intermunicipal Body SPI

Article L1533-1 of the Code of Local Democracy stipulates that each intermunicipal body shall draft and adopt a user charter that shall, at a strict minimum, include :

• the intermunicipal body’s commitments with regard to services provided to users ;
• the disputes or claims procedures at their disposal ;
• the existing measures for the provision of information to citizens.

This tool aims to ensure improved transparency of SPI’s operations, by complementing the provisions of the Decree of 7 March 2001 that organises advertising placed by the administration of Walloon intermunicipal bodies.